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Patient Engagement, eCommunications, Patient Experience Surveys
HealthBanks offers two leading services to healthcare organizations nationwide with seamless integration with your athenahealth system.
HealthBanks is a nationwide network of healthcare providers with over 72 million e-communications delivered (and counting).
Update for Health: Patient eCommunication System - Patient e-communication system that automates information sent to patients including facility updates, provider announcements, health seminars, flu clinics, events, classes, and just about anything you wish to communicate to your patient community on a regular basis. The system has built-in targeting, regionalization, RSS feed and health information feed integration. Update for Health has shown to increase Patient Portal visits by more than 200%. -
- Patient eBrief: allows organizations to send updates to their patient communities such as weather-related closures or any type of update that needs to go out quickly. - - Online Management: comprehensive web-based administration portal with in-depth usage analytics.
Patient Pulse: Post-visit Patient Experience Surveys - Post-Visit Experience Surveys: automated surveys that go out to patients within 24 hours of an appointment. Allows organizations to stay on top of patient satisfaction and monitor outcomes trends on an ongoing basis. - - Patient Surveys: ability to survey patients anytime, quickly and easily. Organizations can include surveys inside their patient e-communications and results are populated inside their online management portal.
“We chose HealthBanks e-newsletter system as a cost-effective way to communicate practice updates: new providers, change of practice locations, new and expanded services, promote free health seminars & screenings, cancer support group meetings, awareness events like Walk & Runs for Bladder and Prostate Cancer and the importance of early detection and screening… The financial benefits are the easiest to identify." Practice Administrator, Urology Practice, Camp Hill, Pennsylvania
“Utilizing HealthBanks has helped increase patient utilization of online tools and has increased our patient portal use which is vital for MACRA.” Practice Manager, Group Practice, Virginia
“We are able to advertise Direct to Consumer Events, we can send out updates when new docs start our practice or when new locations are added. We even used the newsletter to update our patients during a time of national crisis in Houston. We have tracked referrals on our Direct to Consumer Events and attendees have said they learned about our event from the newsletter.” Director of Marketing and Business Development, OB/Gyn Group, Houston, Texas
“It would have been difficult to meet the requirements of the CMS EMR incentive without the help and guidance of HealthBanks and their team.” Practice Manager, Pediatric Practice, Troy, New York
“We had difficulty communicating important reminders to patients such as reminders for flu vaccine, school physicals and many other healthcare reminders. Extremely easy to use. I spent about an hour with our rep on the phone and they were very thorough and I was able to put together the first newsletter in very little time and had another employee trained for the next newsletter.” Practice Manager, Family Practice, Illinois