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UnityBPO is a health IT company with deep clinical and technical experience, dedicated to supporting ACO’s, hospitals, medical groups and independent practices. Unity helps physicians increase knowledge and ease of use of athenahealth’s suite of products through training and support services, improving clinician satisfaction and dedicated patient time, reengineering processes within the constraints of the system and regulations, reducing operating costs, and increasing patient satisfaction scores. Unity’s support team can assess your Group’s technology environment and quickly determine focus areas to achieve cost savings or productivity gains. Then your Group can engage our services and support team to design, develop, and manage the HIT solution that will help combat physician burnout and increase patient satisfaction.
As a company focused on supporting the nurse, physician, or care team in his or her environment, UnityBPO fills the gap between point-of-care (clinician and patient) and enterprise IT with a strong blend of healthcare expertise and technology-enhanced solutions and services. No longer will simple reports like “Top 10 Ticketed Issues” truly point to where underlying problems may lie with your business processes. We take a multi-faceted approach to your data. By combining Ticketing Counts, Agency Patient Census, Staffing Counts, and Staff Turnover, we are able to build an interactive report with which you can mine the real reason(s) behind your support costs and inefficiencies.
From improved clinical workflows and proactive real-time assessments of technology environments, UnityBPO delivers peak interoperability, transparency, and customer service in a range of operational support.