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IT Support/Services by The Solutions Team, Inc.

IT Support/Services by The Solutions Team, Inc.

Information Technology

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Freezing computers, WiFi dropouts, printers that won’t print — without a stable local network, your practice will experience lots of frustration, and you’ll never get the most out of your EHR.

The Solutions Team is an IT company that understands that doctors and medical practices need computers and technology to work so patients can get the care they need.

With a medical practice administrator as the Healthcare Team Executive, a panel of physicians and administrators on our advisory board, and medical practices of all sizes and specialities in 39 states, our team keeps computers running smoothly for physicians every day of the week.

Our services include:

  • Proactive local and remote network and workstation support. Proactive prevention is out mantra, but when a computer does have a problem we are available to fix it within minutes. Our technicians answer the phone, and we resolve 83% of all issues on the very first call.
  • “As A Service” options for firewall, WiFi, switches, and workstations. Enterprise-grade equipment and ongoing device management at a monthly price that is easy on cash flow. This means you can get new computers and a new network without having to buy hardware yourself. In many cases, we can support equipment you already own.
  • HITECH Risk Analysis. We conduct Risk Analyses, and know the HIPAA security requirements to keep your data and your practice safe. However, we only do these once at the very beginning for new clients. Due to “conflict of interests” we do not perform these for our existing support clients.
  • Virtual CIO assistance for future technology planning. Our concierge services include assistance planning new technology projects, moving locations, opening new satellite locations, etc., all at no extra charge. As your business partner, you get to leverage our experience for all decisions related to technology.

The Solutions Team is an IT company that truly understands healthcare. Now an official athenahealth marketplace partner, we’re ready to help you experience the difference that proactive IT makes.

Steps To Success: 1. Initial call. Contact us through the website and we’ll setup a time to talk. Even if you don’t know much about computers, we’re very experienced in helping medical practice leaders, and we can help you get the help you need.

  1. Learn about customized solutions. With everything we learn in our first call (the challenges you are facing, device and user counts, etc.) we’ll know what services will meet your needs. We’ll give you a written proposal for our services that includes details of how we will help your practice. Our prices are very competitive, and we have a Peach of Mind Guarantee.

  2. Present to decision makers. In most cases, decisions to hire us are made by physician owners or a board. We’ll be happy to present to decision makers if you would like. Or, with our proposal, you can easily present the highlights of our services.

  3. Decision reached, contract signed. Once a decision is reached to do business with The Solutions Team, the next step is to send us the signed contract. Please allow 30 days for planning of your implementation.

  4. Training and Go-Live. We’ll create a detailed plan so you and your team will know what to expect. We’ll come on site for training and implementation. We want you and your staff to how we’re going to help and how they can get in touch with us. You’ll feel good about our training process.

  5. Peace of Mind Guarantee. Our first 90-Day Peace-of-Mind Guarantee says that if we don’t meet your expectations in our first three months, you can exit your contract and only pay for the time we do business together.

  6. IT Problems Solved. Whether you hire us for one small component in your system or choose our Comprehensive Solution where we manage everything between your internet connection and your EHR, our goal is simple: We want you to have less IT chaos so you can start leveraging IT to strengthen your business.

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.