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TCI Software

TCI Software

Population Health Management

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Now you can append patient satisfaction and quality of care survey data to your athenahealth patient records in real-time as patients leave their clinic appointments. Rounds® is a low-cost, all-digital patient feedback software program that captures patient experience, satisfaction and quality of care measures in real-time as patients leave their clinic appointments, or via links placed in emails and cellphone text messages. Rounds replaces the traditional method of collecting patient experience data by direct mail. Here is how it works: Patients are asked 10-12 questions following an appointment. It takes @ 2 minutes. They can answer the questions independently or guided by a staff navigator. You choose the questions that meet your local needs, or from TCI’s library of over 150 questions. It takes only 72-hours to set up your program. You can edit your survey 24/7. For example, if you forgot to ask a question in a survey you just printed or published, you can change it or add a new one in minutes. There is no need to re-print or restart your patient engagement process. And that saves you time and money. Now you can have your patient satisfaction data and patient treatment records all in one place. Rounds real-time results can be viewed in the aggregate group, or you can view patient feedback individually from within their athenahealth account patient record. You can download your survey results to your laptop or desktop at the touch of a button. Users log in through a secure password protected portal and have their own personal dashboard from which they can run their entire program. Integrating your patient engagement and feedback with your athenahealth account is simple. Just Click one box in the Edit view for any patient survey on your Rounds dashboard:

Better Accountability Once enrolled in the Rounds® software platform, athenahealth customers can track the dollar value of reductions in their patient ER visits and admissions via the Rounds exclusive, built-in ROI Calculator: The ROI calculator enable users to demonstrate the value their organizations deliver to their local healthcare systems and has been used for both stakeholder reports and grant or other funding requirements. Better accuracy Many organizations find it difficult to include an accurate representation of non-English speaking patients in their performance reports while some these patient populations can be as much has 41% of the patients served. Rounds can support up to 50 languages: More Flexibility The Rounds® real-time data capture and reporting capabilities can be used to meet a variety of data needs. From tracking patient COVID-19 testing to telemedicine appointment feedback and measuring how social determinants of health (SDOH) impact patient access to healthcare, Rounds gives athenahealth customers the resources they need to have a 360° view of their patients. How do you compare? Another exclusive feature of the Rounds software platform is its customizable Aggregated Reporting system (ARS™) that enables athenahealth customers to compare their organization’s patient engagement statistics to other organizations nationally. How to Get Started Rounds is available for one low monthly subscription fee per location. To compute your organization’s costs, click here. About TC Software, Inc. TCI Software is a software as a service (SaaS) company located in the Research Triangle region of North Carolina. Formed in 2013, the company’s mission is to provide healthcare providers with digital solutions that improve operational efficiency while reducing costs. The company’s Rounds® software platform has been used in more than 100 locations in 18 states. Rounds applications include measuring patient satisfaction and quality of care, COVID 19 tracking, Telemedicine feedback, plus SDOH and mental health evaluations. Rounds has been used in more than 100 clinic locations in 18 states.


Population Health Management, Patient Communications
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