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The Charlie Practice Automation Platform, developed by healthfinch, aims to reduce routine, repetitive tasks like prescription refills and visit planning (also see Charlie for Visits).
Charlie’s Refill Management application (previously, “Swoop”) is fully integrated with athenaClinicals® to automate the prescription renewal workflow. As requests “hit” the clinical inbox, Charlie looks for relevant information, like last qualifying visit date and lab results, so that he can apply protocols, identify duplicate requests, and ready the request for quick execution.
Health systems who use Charlie’s Refill Management application can realize substantial efficiency and financial savings, as clinical staff spend more time on direct patient care and less time on non-reimbursable, below-license busywork. Charlie helps alleviate after-hours work, which providers often cite as a key contributor to burnout.
What impact can Charlie have on your practice?
How does Charlie work in athenaClinicals?
The Charlie Practice Automation Platform is already hard at work, supporting over 5,000 providers and impacting care for more than 1,000,000 patients.
Ready to put Charlie to work for you? Contact our team using the “Get Started Now” button to the left, or visit our website, healthfinch.com/athenahealth to learn more.
If you are a smaller practice who needs help with refill request automation but don’t require protocol customization or other advanced functionality, check out our scaled-down solution, Charlie for Refills Lite.