Log In
Charlie for Refills

Charlie for Refills

Clinical Decision Support


Ready to start a conversation with this partner?

80+ practices use this product.

The Charlie Practice Automation Platform, developed by healthfinch, aims to reduce routine, repetitive tasks like prescription refills and visit planning (also see Charlie for Visits).

Charlie’s refill management application (previously, “Swoop”) is fully integrated with athenaClinicals® to automate the prescription renewal workflow. As requests “hit” the clinical inbox, Charlie swoops in to find relevant information, like last qualifying visit date and lab results, so that he can apply protocols, identify duplicate requests, and ready the request for quick execution.

Health systems who use Charlie’s refill management application can realize substantial efficiency and financial savings, as clinical staff spend more time on direct patient care and less time on non-reimbursable, below-license busywork. Charlie helps alleviate after-hours work, which providers often cite as a key contributor to burnout.

2018 Innovation Award Winner. Read the Press Release.

What impact can Charlie have on your practice?

• SAVE TIME: Charlie automatically check renewal requests against protocols; no more time-consuming manual chart reviews.

• IMPROVE QUALITY: Loaded with over 1,000 evidence-based medication protocols designed with the guidance of the JNC, ADA, ACR, AHA and more. Though these protocols, Charlie enables consistent care delivery across your organization.

• TRANSFORM WORKFLOWS: Charlie eliminates the need to for time-consuming and error-prone manual workflows. It also enables safe delegation of requests from providers to staff.

New in 2018: Refills Lite for Small Practices! Charlie’s Refills Lite application takes all the basic functionality and key protocol sets of the full refill management application and packages it into a simpler solution for small practices who aren’t seeking advanced functionality. If you have less than 6 providers, Refills Lite may be a great option for your refills workload. Getting started with Refills Lite is quick and easy; most practices can get started in just a couple days!

How does Charlie work in athenaClinicals?

  1. As soon as a request is detected, Charlie swoops in to check the patient’s last qualifying visit and/or labs to determine if the request is in or out of protocol and to whom the request must be delegated.

  2. For duplicate requests, Charlie automatically denies them to save time and ensure safety. *

  3. After performing checks, Charlie documents the patient’s adherence per protocol and recommends the appropriate number of refills.

  4. Next, providers or staff can complete the refill task in seconds, knowing that Charlie has teed up the right information every time.

The Charlie Practice Automation Platform is already hard at work, supporting over 5,000 providers and impacting care for more than 1,000,000 patients.

Ready to put Charlie to work for you? Contact our team using the “Get Started Now” button to the left, or visit our website, healthfinch.com/athenahealth to learn more and view a side by side comparison of Refills and Refills Lite.

*Not currently available in Refills Lite.

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.