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Intrado: HouseCalls Pro

Intrado: HouseCalls Pro

Patient Communications


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11-25 Practices are currently using this product across the following Specialties
  • Multi Specialty
  • Pediatrics
  • Internal Medicine
  • Family Practice
  • FQHC
  • Pain Management Specialist
  • Ophthalmology


Capabilities: Patient Communications

Intrado’s HouseCalls Pro platform automates workflows and patient communications using 2-way conversational texting and automated calls with direct integration into Athenanet. Key workflows include:

Customize Appointment Reminders and Let Patients Respond Back Fully customize your appointment reminders and let patients respond back via text to confirm, cancel, or even reschedule appointments directly in Athenanet. This brings down your no-shows and helps you fill canceled or rescheduled slots.

Turbocharge Ticklers and Preventative Care Recall to Increase Patient Visits Based on tickler due date, Intrado HouseCalls Pro automatically engages patients via 2-way SMS and helps them schedule appointments directly in Athenanet.

Rebook No-Shows Automatically When an appointment is marked No-Show, Intrado HouseCalls Pro automatically engages that patient via SMS and helps rebook the visit in Athenanet.

Pre & Post Procedure Follow Up: Provide just-in-time guidance to patients to help them prepare for procedures. Follow up after the procedure to identify any emerging issues and alert the care team.

Encourage Patient Reviews Reach out to patients after an office visit and record feedback in Athenanet. Ask satisfied patients to write reviews in appropriate social media sites.

Staff-Patient Live Texting Allow staff to text patients 1-1 or broadcast in real-time a text or voice message to a large selection of patients. Configure the option for patients to initiate 1-1 text to staff.

Key Features: 2-Way communication enables patients to respond; all activity recorded in Athenanet

Fully customizable messages in 100+ languages with no character count limit

Staff-Patient real-time texting for both broadcast and 1-1 interactions

No new applications, interfaces to learn for staff - deep integration into Athenanet

Frictionless implementation; Go live in a day

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.