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Simple Interact is a one-stop Front Office Automation platform designed to dramatically improve your efficiency and profitability. You can pick and choose from the following suite of mobile friendly services:
HIPAA COMPLIANT FORMS: Intake, Image capture(Insurance card, Driver’s license, Selfie), Medical history, Screenings, Legal, Informed consents, Initials, eSignature, Educational marketing
PATIENT ENGAGEMENT: Reminders with ability to confirm/cancel/request-reschedule, Broadcast messages, Pre & post encounter instructions
COVID-19 SOLUTIONS: Socially distanced waiting room, Parking lot arrival notification, COVID screening form, Telehealth reminders and consent
PATIENT FEEDBACK AND ONLINE REVIEWS: Surveys, Review requests, Local search engine optimization
SCHEDULE RELATED AUTOMATION: Automated filling of cancelled appointment slots, Appointment request forms, Reschedule request, Responses to marketing campaigns with reports to review these requests
Business Benefits you Can Expect:
-Speed up your workflow by automating form filling and data push activities prior to a patient visit.
-Reduce staffing needs by automating repetitive scheduling, check in, and communication tasks.
-Improve provider utilization by accommodating more visits per day and by filling cancelled appointment slots.
-Implement social distancing by promoting contactless intake and image capture, and extending the waiting room to the parking lot.
-Increase sign ups to ancillary services or research studies using educational marketing forms.
-Increase patient acquisition by improving online reputation on review sites.
Patient and Staff Experience:
PRIOR TO SCHEDULING
-Patient finds you online due to online reputation
-Patient fills online appointment request forms
-Staff reviews request
-Staff schedules appointment
-Patient receives timely confirmation requests(Email, SMS, Voice)
-Patient can confirm, cancel, or request a reschedule
-Patient receives pre-procedure instructions
-Staff can broadcast a message to patients(ex: clinic is cancelled)
-Same day reminders reduce no shows and staff time
-Patient is automatically notified of an earlier slot that just opened, and allowed to reschedule
-Staff see a fuller schedule due to canceled slots being filled
PRIOR TO ARRIVAL
-Patient receives timely requests to fill forms
-Patient fills forms on personal device(smart phone, tablet, computer)
-Patient is presented with appropriate forms using show/hide logic
-Patient fills forms well before the appointment
-Staff can send ad hoc requests to patients that have not filled forms
-Images(insurance card, license, selfie) are auto uploaded to patient record
-Discrete data(demographics, med history) is auto pushed to patient record
-PDFs of completed and signed forms are auto uploaded to patient record
-Workflow is sped up, staff time is reduced, and contactless intake is achieved
-Staff is made aware of patient interest in ancillary services or research studies
-Staff can view screening scores(ex: PHQ-9, Back Pain Index) to track progress
-Patients receive same day reminder with directions to location(Onsite visit) or video conference link(Telehealth visit)
-Upon arrival at location, patient notifies staff of arrival in the parking lot
-Patient enters phone and vehicle details and fills a COVID screening form
-Staff is notified of the arrival along with details and screening result
-Staff calls the patient at the appropriate time
-This reduces staff time and achieves contactless check in
-Staff asks patient to sign additional informed consent forms on a tablet
-Patient reviews and signs
-PDF of signed consent is auto uploaded to patient record
-Patient receives a survey request
-Patient posts an online review
-Patient receives a post encounter reminder to perform additional tasks
-Patient receives an email blast about other services