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Rivews is the leading healthcare platform for collection of patient feedback and online review generation. Our text-message based platform enables healthcare facilities - across a wide spectrum of sectors - to instantly collect patient feedback and utilize both positive and negative outcomes to their advantages. Positive experiences are utilized to propel online presence through review generation, across sites such as Google™, Facebook™, and many more; negative experiences – on the other hand - are filtered and addressed by enabling patients to engage and send complaints through text-message. Rivews allows you to build online reputation while simultaneously improve patient retention rates.
Unlike current email and non-healthcare marketing solutions, our patient engagement technology solely utilizes text-message as the only medium for engaging with patients, and goes beyond just review generation; this inevitably means more responses and better outcomes. Combining online reputation with patient engagement!
By utilizing recently visited patient data, Rivews automates invitations to patients to engage with a rating response associated with their visit, all through our SMS based patient satisfaction survey. After collecting this patient feedback, Rivews' engagement engine categorizes patients into two pools: positive and negative experiences.
Rivews' marketing technology then utilizes the positive experiences to propel your online brand. Patients will automatically be prompted to leave reviews online across a wide range of sites – sending reviews where they matter the most! As for negative experiences, the facility is immediately alerted at the point of occurrence and the patient is given the opportunity to voice their concerns internally all through SMS; this prevents the tarnish of your online reputation and assists in identifying bottlenecks and loopholes in your patient flow.
The success of Rivews has been heavily focused on creating efficiency and eliminating any barriers associated with patient surveying and marketing automation. In addition to our functionalities, facilities are also provided with the following: