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Patient Surveys


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1 - 10 practices use this product.

Rivews is the leading healthcare platform for collection of patient feedback and online review generation. Our text-message based platform enables healthcare facilities - across a wide spectrum of sectors - to instantly collect patient feedback and utilize both positive and negative outcomes to their advantages. Positive experiences are utilized to propel online presence through review generation, across sites such as Google™, Facebook™, and many more; negative experiences – on the other hand - are filtered and addressed by enabling patients to engage and send complaints through text-message. Rivews allows you to build online reputation while simultaneously improve patient retention rates.

Unlike current email and non-healthcare marketing solutions, our patient engagement technology solely utilizes text-message as the only medium for engaging with patients, and goes beyond just review generation; this inevitably means more responses and better outcomes. Combining online reputation with patient engagement!

  • Instant feedback collection: We’ve removed the barriers associated with patient surveying. Our 1 to 5 scoring system - with an average response rate of 45% - enables patients to easily engage with our platform all via text-message, allowing you to easily collect patient feedback.
  • Online review generation: Rivews provides the fastest growth of online ratings, by enabling patients to easily navigate online to leave reviews. Our clients on average see a 35X increase in their five-star online reviews -- accomplishing what facilities can do in 35-months in just 1-month.
  • Identification of negative reviews: Negative occurrences are inevitable, so we wanted to ensure that these experiences are captured and addressed to improve quality of care and patient retention rates. Patients who have a poor experience can easily engage and send their complaints all through text-message; in addition, 1 in 2 patients that have a poor experience and engage with Rivews will also follow-up with their complaints after responding with a negative review internally. This prevents negative reviews before they translate online. Unlike other online reputation solutions, we understand how important complaints are and thus have made this process for unhappy patients as easy as possible.

By utilizing recently visited patient data, Rivews automates invitations to patients to engage with a rating response associated with their visit, all through our SMS based patient satisfaction survey. After collecting this patient feedback, Rivews' engagement engine categorizes patients into two pools: positive and negative experiences.

Rivews' marketing technology then utilizes the positive experiences to propel your online brand. Patients will automatically be prompted to leave reviews online across a wide range of sites – sending reviews where they matter the most! As for negative experiences, the facility is immediately alerted at the point of occurrence and the patient is given the opportunity to voice their concerns internally all through SMS; this prevents the tarnish of your online reputation and assists in identifying bottlenecks and loopholes in your patient flow.

The success of Rivews has been heavily focused on creating efficiency and eliminating any barriers associated with patient surveying and marketing automation. In addition to our functionalities, facilities are also provided with the following:


  • Weekly reporting
  • Negative review alerts

Aggregated data:

  • Analytics to identify patient satisfaction trends
  • Visualize scores
  • Accessible exportable data
  • Dashboard dedicated to complaints

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.