Relatient, #1 KLAS rated for Patient Outreach, is a mobile-first messaging platform for practices, hospitals and health systems utilizing appointment and clinical data to deliver patient messages and connections from care providers. The Relatient platform effortlessly automates appointment reminder messages, patient surveys, self-scheduling, and more for patient-centric engagement. Relatient’s proven solutions enable telehealth and the digital front door with U.S. based healthcare specialists for implementation and support.
Relatient Patient Appointment Reminders: Reduce no-shows with unlimited voice, email, and text and deliver medical appointment reminders, missed appointment rescheduling, recalls, and more.
- Automated Appointment Alerts & Reminders
- No-show Re-engagement
- Writebacks to athenahealth
- Best practices for outreach and standards for compliance
- Bi-directional data exchange
- Automated confirmation status updates
- A unified, scalable platform for multiples locations & multi-specialty offices
- Unlimited messaging to fit patient contact preferences
- Recall reminders for future appointments
- Broadcast messaging for weather, provider scheduling changes, and group communication
Relatient eRegistration & Check-In: Reduce the bottleneck caused by point-of-service intake. Our mobile-first registration and check-in solution allows patients to pre-register for appointments on their preferred device.
- Design custom forms flexible to your workflow and patient experience goals
- Pre-registration link sent to prompt patients for digital review, forms, and signature
- Enables insurance cards and driver’s license scans and upload completed forms to PM system (PDF)
- Dashboard to monitor pre-registration and check-in status
Relatient Messenger Chat & Secure Messaging: End phone tag with intuitive one-to-one patient messaging. Send and receive texts with patients instantly using 2-way Messenger Chat, or add-on Secure Messaging to safely share PHI in a HIPAA-Compliant, 2-way Chat.
- Identifies patients by phone number on file automatically
- Patient or staff-initiated text messages, just easier than phone
- Assigns to your team can see and respond to messages, even across locations
- Notifies staff when new messages are received (email and portal)
- Multiple staff members can read and reply in a conversation
- Chat history provided
- Alerts for unread patient text, if no one reads the message within 10 minutes
- Out-of-office messaging when no one is there to answer
- Initiated first by medical office and connects staff, providers, and patients
- Two-factor authentication for patient login
- Secure encrypted communication for real-time PHI responses
- HIPAA and TCPA compliant
- Initiate messaging by staff and patients
- Upload images and files
Relatient Patient Self-Scheduling & Waitlist: Empower patients and staff with 24/7 scheduling to enable patient access and fill last-minute cancelations with automatic messaging.
- Online/mobile, 24/7 access for patients with no password or login required
- Patients self-schedule open appointments and select by provider, location, and visit type
- Ability for staff to auto-approve or manually-approve requested times
- Integrates with athenahealth and simultaneously updates schedule
- Waitlist product automatically contacts patients on your waitlist until appointment fills
Relatient Surveys and Reputation Management: Get more 5-star reviews and receive patient feedback to improve your medical practice and its online reputation.
- Configurable automation criteria enable you to send on certain days of the week, # of days after appointment, # of days since last survey, and more
- Robust reporting compares location, providers, and appointment types for actionable insights
- Activity reports emailed automatically for real-time updates
- Standard surveys, include: Reputation Management, Visit Satisfaction, and Practice CAHPS