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rater8 – Reputation & Performance Management

rater8 – Reputation & Performance Management

Patient Surveys


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40+ practices use this product.

Online Review Builder: Enhance your online image and build 5-star reviews on Google, Vitals, Healthgrades, Facebook & Yelp. Our automated workflow also mitigates negative reviews from tarnishing your online reputation. As a Google-certified partner, rater8 offers Google My Business consulting services to manage and optimize your doctors’ profiles.

Patient Satisfaction Surveys: Capture real-time patient feedback with our practice management integration. Upon checkout, patients immediately receive a text or email requesting feedback about their visit. Patients also have the ability to provide further comments and remain anonymous. Using a scale of 1-5 stars, the questions focus on the doctors, front-desk staff, check-in process, office cleanliness, and more.

Employee Performance Management: Use the rater8 analytics dashboard to accurately measure the performance of your patient-facing employees. Identify star performers and their key competencies, and address employees in need of additional training. Was the patient unhappy with their treatment or experience? If so, an email alert is sent to the office administrator, alerting them of patient concerns. This way, the office can follow up and proactively address any concerns before patients post a review online – turning unhappy patients into practice evangelists.

Search Engine Optimization: Attract more patients with Verified Review Pages and Ratings Badges. The Verified Review Pages feature unfiltered rater8 reviews to highlight your doctors’ level of care and expertise to prospective patients. Proudly display your rater8 ratings on your own practice’s website using our Google-friendly and SEO-optimized Review Badges.

Learn why rater8 is the most trusted review platform for physicians and patients.

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.