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NRC Health

NRC Health

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Everyone wants to be known. No one wants to be numerated, classified, or reduced to a field on a form. No one wants to be segmented, stereotyped, or defined by a demographic. Each of us is unique, in ways immeasurable, and we are all ever changing. In the midst of this evolving and endlessly complex human phenomenon, one need is universal: health. No one wants to be ill. No one wants to feel pain, loss of ability, or loss of self. But each of us will know the ebb and flow of wellbeing in our lives. When the time for care comes, each of us simply wants to be known, heard, and understood.

That is why for more than 40 years, NRC Health (d/b/a National Research Corporation) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by their uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses, and staff. NRC Health is enabling healthcare organizations to understand what matters most to each person they serve.

One way to start understanding your patients is through NRC Health’s Real-time feedback solution. It connects with 100 percent of your patients immediately after their experience – via email, SMS (text), or phone (IVR). Thanks to natural language processing of open-ended questions, you’ll be able to ask fewer, more targeted questions to increase participation, and deliver rich insights which align with your initiatives.

Benefits: This timely, robust, targeted data removes barriers that keep physicians and staff from improvement. With Real-time feedback, organizations will be able to:

  • Truly understand how the care experience went for the patients you serve everyday
  • Identify root causes and prioritize efforts to improve patient experiences
  • Act upon emerging trends before they escalate to larger problems
  • Perform real-time service recovery for at-risk patients

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.