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MyMO integrates directly with Athenahealth to offer simple solutions to a complex problem: Nearly one-in-five of a physician’s slots go unfilled each month due to cancellations and no-shows. Highly configurable and fully automated, MyMO leverages the ubiquitous power of text messaging to support patient access initiatives and help you complete more appointments through three primary services:

Waitlist Management

  • Replaces daily staff management
  • Does not require additional patient registration
  • Identifies openings in a provider’s schedule and proactively texts patients on the queue to refill them
  • Alerts staff to changes in schedule
  • Meets any provider’s scheduling needs with a robust rules engine
  • Improves patient care quality by reducing wait time
  • Increases office revenue

Appointment Reminders & Confirmations

  • Seamlessly interfaces with Athenahealth
  • Honors patient opt-in status
  • Sends reminders via SMS, voice call, or email
  • Uses two-way messaging to let patients confirm or cancel
  • Engages with MyMO’s Waitlist Manager to identify and refill cancelled appointments
  • Fully customized reminders by location, provider, and language
  • Displays provider’s Caller ID on voice messages

COVID19 Cancellation Recall

  • Replaces staff management of patients who missed appts due to office closures
  • Identifies openings in a provider’s schedule and proactively texts patients with bumped appointments
  • Offers patients multiple options, and ability to contact the office directly
  • Configurable to adhere to provider’s scheduling needs, and allow same day scheduling

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