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3 practices use this product.

Powered by artificial intelligence, the merit.ai platform enables clinics to provide around the clock self-service administrative functions to patients such as appointment scheduling, rescheduling, or cancellation, without the need to ever call into the clinic, download an app, or create/remember portal credentials.

Patients can simply text the clinic and our intelligent chatbot will validate the patient details, find them an available appointment slot, and book the appointment in athenahealth.

  • 24 hour access for patients through the system providing fully automated functionality, eliminating the number of phone calls and tasks that require human intervention
  • Intelligent system allows patients to choose what type of visit they need, specific day/time preferences, provider preferences, or location preferences, with appointments directly booked/rescheduled/cancelled in athenahealth
  • Coming soon: automated voice system allowing patients to perform functions by calling in, and added capabilities providing patients with self-service for paying their bills and prescription refill requests.

To sign up for Merit Technology services, please sign the agreement here.

With merit.ai, you can drastically cut down on the volume of phone calls your clinic gets and the number of simple administrative tasks your front office staff have to perform.

Our artificial intelligence powered system saves you time and money by taking care of basic patient scheduling requests, 24 hours a day, allowing your staff to focus on more important tasks.

As part of the onboarding process, a member of the merit.ai team will work with your practice to determine what types of appointments will be supported through the system and will provide your practice with a dedicated phone number to be used by patients for self-service. Implementing merit.ai takes very little work for your practice and the system can be up and running in as little as a week.

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The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.