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Telephone Triage / After-Hours Care


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51-100 Practices are currently using this product across the following Specialties
  • Internal Medicine
  • Pediatrics
  • Multi Specialty
  • Family Practice
  • Obstetrics/Gynecology
  • Cardiology
  • General Surgery
  • Orthopedic Surgery
  • Pain Management Specialist
  • Plastic Surgery
  • Emergency Medicine
  • FQHC
  • Otolaryngology
  • Infectious Disease
  • Vascular Surgery
  • Ambulatory Surgery Center
  • Neurology
  • Podiatry
  • Physical Therapy
  • Gastroenterology


Capabilities: Telephone Triage / After-Hours Care, Patient Communications

MedXCom is a cost-saving, dependable and incredibly easy-to-use HIPAA-compliant automated answering service, used by thousands of healthcare providers across the country. The cloud-based platform helps you provide higher quality of care and service for your patients at a better value than your current service.

When you choose MedXCom as your answering service, your practice will enjoy features that include:

• UNLIMITED USE ON OUR AUTOMATED PLATFORM: Simply forward your practice line to MedXCom whenever you want to enable the answering service.

• CUSTOMIZABLE PHONE TREE: Customize what your callers hear when MedXCom answers your calls

• MANAGE GREETINGS REMOTELY: Manage the greeting your callers hear from any phone, alerting them of any unexpected closures due to holidays or inclement weather

• PRACTICE-MANAGED ON-CALL CALENDAR: Your on-call schedule is managed directly from your web portal and updated in real-time; no need to contact a 3rd party

• MESSAGE AND CALL RECORDINGS: All voicemails and conversations can be recorded, archived, and documented and are accessible to you for 23 years, thereby mitigating risk

• CALL LOGS AND REPORTING: View details of all calls, including caller ID, call duration, and on-call provider

Developed for doctors by doctors, the MedXCom app, available for iOS and Android, offers you conveniences that include:

• CALLER ID PROTECTION: All calls made out of the system will display your practice’s public number

• TRANSFER CALL COVERAGE: Switch on-call coverage to your colleagues in real-time

• VOICE-TO-TEXT TRANSCRIPTIONS: Receive voice-to-text transcriptions of your patient’s call

• RECORDED MESSAGES: Listen to the urgent messages left by your patients

• CHANGE METHOD OF CONTACT: Decide whether you want to be notified of urgent calls via text, direct call, or live agent (optional) and switch between them on-the-fly

• CALL OUT AND CALL BACK: Call your patients back with the tap of a button, or dial any number from the dialpad

When you add our integration with athenahealth, additional features are made available exclusively to you:

• REAL-TIME PATIENT INFORMATION: Pull PHI in real-time directly from your patient’s chart and have it display on your phone before, during or after a call

• CALL DOCUMENTATION: Push all call details, notes, and a link to the call recording directly into your patient’s chart

• WRITE STANDALONE PATIENT NOTES: Create standalone patient notes that automatically get pushed into your patient’s chart

• SUPPORTS CLAIM REIMBURSEMENT: MedXCom optimizes claim reimbursement while assuring compliance to CMS guidelines

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.