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MedXCom is a cost-saving, dependable and incredibly easy-to-use HIPAA-compliant automated answering service, used by thousands of healthcare providers across the country. The cloud-based platform helps you provide higher quality of care and service for your patients at a better value than your current service.
When you choose MedXCom as your answering service, your practice will enjoy features that include:
• UNLIMITED USE ON OUR AUTOMATED PLATFORM: Simply forward your practice line to MedXCom whenever you want to enable the answering service.
• CUSTOMIZABLE PHONE TREE: Customize what your callers hear when MedXCom answers your calls
• MANAGE GREETINGS REMOTELY: Manage the greeting your callers hear from any phone, alerting them of any unexpected closures due to holidays or inclement weather
• PRACTICE-MANAGED ON-CALL CALENDAR: Your on-call schedule is managed directly from your web portal and updated in real-time; no need to contact a 3rd party
• MESSAGE AND CALL RECORDINGS: All voicemails and conversations can be recorded, archived, and documented and are accessible to you for 23 years, thereby mitigating risk
• CALL LOGS AND REPORTING: View details of all calls, including caller ID, call duration, and on-call provider
Developed for doctors by doctors, the MedXCom app, available for iOS and Android, offers you conveniences that include:
• CALLER ID PROTECTION: All calls made out of the system will display your practice’s public number
• TRANSFER CALL COVERAGE: Switch on-call coverage to your colleagues in real-time
• VOICE-TO-TEXT TRANSCRIPTIONS: Receive voice-to-text transcriptions of your patient’s call
• RECORDED MESSAGES: Listen to the urgent messages left by your patients
• CHANGE METHOD OF CONTACT: Decide whether you want to be notified of urgent calls via text, direct call, or live agent (optional) and switch between them on-the-fly
• CALL OUT AND CALL BACK: Call your patients back with the tap of a button, or dial any number from the dialpad
When you add our integration with athenahealth, additional features are made available exclusively to you:
• REAL-TIME PATIENT INFORMATION: Pull PHI in real-time directly from your patient’s chart and have it display on your phone before, during or after a call
• CALL DOCUMENTATION: Push all call details, notes, and a link to the call recording directly into your patient’s chart
• WRITE STANDALONE PATIENT NOTES: Create standalone patient notes that automatically get pushed into your patient’s chart
• SUPPORTS CLAIM REIMBURSEMENT: MedXCom optimizes claim reimbursement while assuring compliance to CMS guidelines