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From intake to recall and every point in between, Luma Health delivers the simple solutions clinics and systems need to increase patient access, streamline patient communications, and drive revenue and cost-savings along the way.
Referral Management and Patient Outreach
Automate outreach to referred and assigned patients and prompt patients to self-schedule. Easy patient list upload eliminates phone tag and helps organizations drive appointment volume and revenue.
Luma Health’s self-scheduler empowers patients to schedule their own appointments anytime and anywhere, with real-time availability based on locations, providers, and appointment type.
When a patient cancels an appointment, Luma Health fills that open slot with patients from your waitlist who can come in sooner. All schedule updates automatically sync back to your Athena EHR.
Smart, two-way reminders reduce no-shows by up to 79% and reach patients in 17+ languages. Send personalized messages that allow patients to reply, reschedule, and join the waitlist in real-time.
Mobile Patient Intake
Patients can complete intake forms and submit insurance information conveniently from their device of choice. Patients spend less time in the waiting room, and providers can verify insurance and get the data they need ahead of each appointment.
Care Pathway Messaging
Send patients customized messages with pre-procedure instructions, health education content, or check in with patients post-procedure. Target messages to patients based on ICD-10 or CPT code, provider, and appointment type.
Manage or assign patient questions to different members of the care team. Share lab results, images, and other health information directly with patients in a HIPAA-compliant chat.
Feedback & Reputation Management
Collect patient feedback immediately after the appointment. Get actionable and anonymous feedback from detractors while driving only your happiest patients online to leave glowing reviews.
Maintain capacity and deliver care with seamless HIPAA-compliant virtual visits that require no app, no logins, and no portals for patients.