Ready to start a conversation with this partner?
Healthcare organizations are operating in a rapidly evolving and competitive world. To survive, they must earn and nurture the loyalty of their patients.
Listen360 improves the patient experience by sending a simple, perfectly-timed, mobile-friendly survey that allows patients to freely and privately express how they feel in less than 30 seconds. Patient likes and dislikes are identified through true text analytics.
Real-time sentiment reporting recognizes excellence and identifies areas for improvement. Employees can quickly respond to patient concerns, providing the opportunity for service recovery when patients are less than satisfied. Happy patients are automatically invited to post 5-star reviews on sites like Healthgrades, Google, and Facebook. With Listen360 you gain visibility into your entire organization. Use patient feedback to coach your staff on the things that matter most to patients.
Patient loyalty is measured and compared across specialties, practices, and providers, giving you instant access to patient loyalty data for your entire health system. Make healthcare personal with Listen360.