The Kyruus ProviderMatch® Platform

Consumers seek care through multiple access points into healthcare organizations, including the call center, website, and points of care, making it essential to provide a unified and simplified patient experience. The Kyruus ProviderMatch® patient access platform is the only enterprise-wide search and scheduling solution, helping healthcare organizations match patients with the right providers and deliver a consistent patient experience across points of access. By modernizing provider search, matching patients based on specific needs, and facilitating online appointment booking, this solution enables healthcare organizations to deliver a better patient experience that drives higher acquisition, conversion, and retention across multiple access points, including websites and apps, access centers and care settings.

ProviderMatch for Consumers:

ProviderMatch for Consumers is a robust provider finder solution that healthcare delivery organizations embed within their websites and mobile apps to boost patient acquisition, conversion, and retention. Part of a multi-channel patient access platform, it enhances an organization’s online presence by modernizing digital patient access, improving SEO out-of-the-box, and arming marketers with rich analytics to drive marketing campaign effectiveness.

With ProviderMatch for Consumers healthcare organizations can:

• Boost patient acquisition by enhancing online presence and optimizing provider profile listings in search engines with ProviderMatch embedded in the organization’s website.
• Increase conversion by empowering consumers with a dynamic and intuitive provider search, match, and scheduling experience.
• Improve patient retention by keeping patients in-network with user-friendly appointment scheduling and a consistent experience across points of access.

ProviderMatch for Consumers includes the following key features to help optimize the online consumer experience:

• Comprehensive provider profiles powered by a robust data management platform
• Intuitive, keyword-based search experience with dozens of dynamic filters
• Mobile-friendly and search engine optimized solution
• Real-time appointment availability and direct scheduling through integration with athenaNet
• Rich, in-app analytics, including integration with Google Analytics
• Integration with patient ratings and reviews platforms
• Ability to surface urgent care, retail clinic, and virtual care options within find-a-provider

ProviderMatch DirectBook:

ProviderMatch DirectBook allows healthcare organizations to surface enterprise-wide appointment inventory and enable seamless online scheduling – both for in person and virtual visits – directly into athenaNet from ProviderMatch.

With ProviderMatch DirectBook healthcare organizations can:

• Increase consumer demand conversion by offering convenient online scheduling capabilities.
• Align network capacity with consumer demand by displaying appointment availability in near real-time, so users can factor in both clinical expertise and availability when selecting providers.
• Improve operational efficiency by both offering direct self-scheduling to consumers, thereby reducing call volumes, and streamlining manual scheduling workflows for staff (when implemented with ProviderMatch for Access Centers).

ProviderMatch DirectBook includes the following key features to create a simple online scheduling experience:

• Appointment inventory and direct scheduling into athenaNet
• Direct integration with athenaNet APIs
• Simple workflow to capture patient demographics and appointment purpose at the time of booking
• Ability to offer online booking for both in-person and virtual appointment types
• Advanced sorting and filtering options to enable consumers to view providers based on availability and/or whether they offer online booking
• Appointment booking insights available within ProviderMatch Analytics