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Kyruus ProviderMatch DirectBook

Kyruus ProviderMatch DirectBook


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The Kyruus ProviderMatch® Platform

Consumers seek care through multiple access points into healthcare organizations, including the call center, website, and points of care, making it essential to provide a unified and simplified patient experience. The Kyruus ProviderMatch® patient access platform is the only enterprise-wide search and scheduling solution, helping healthcare organizations match patients with the right providers and deliver a consistent patient experience across points of access. By modernizing provider search, matching patients based on specific needs, and facilitating online appointment booking, this solution enables healthcare organizations to deliver a better patient experience that drives higher acquisition, conversion, and retention across multiple access points, including websites and apps, access centers and care settings.

ProviderMatch for Consumers:

ProviderMatch for Consumers is a robust provider finder solution that healthcare delivery organizations embed within their websites and mobile apps to boost patient acquisition, conversion, and retention. Part of a multi-channel patient access platform, it enhances an organization’s online presence by modernizing digital patient access, improving SEO out-of-the-box, and arming marketers with rich analytics to drive marketing campaign effectiveness.

With ProviderMatch for Consumers healthcare organizations can:

  • Boost patient acquisition by enhancing online presence and optimizing provider profile listings in search engines with ProviderMatch embedded in the organization’s website.
  • Increase conversion by empowering consumers with a dynamic and intuitive provider search, match, and scheduling experience.
  • Improve patient retention by keeping patients in-network with user-friendly appointment scheduling and a consistent experience across points of access.

ProviderMatch for Consumers includes the following key features to help optimize the online consumer experience:

  • Comprehensive provider profiles powered by a robust data management platform
  • Intuitive, keyword-based search experience with dozens of dynamic filters
  • Mobile-friendly and search engine optimized solution
  • Real-time appointment availability and direct scheduling through integration with athenaNet
  • Rich, in-app analytics, including integration with Google Analytics
  • Integration with patient ratings and reviews platforms
  • Ability to surface urgent care, retail clinic, and virtual care options within find-a-provider

ProviderMatch DirectBook:

ProviderMatch DirectBook allows healthcare organizations to surface enterprise-wide appointment inventory and enable seamless online scheduling – both for in person and virtual visits – directly into athenaNet from ProviderMatch.

With ProviderMatch DirectBook healthcare organizations can:

  • Increase consumer demand conversion by offering convenient online scheduling capabilities.
  • Align network capacity with consumer demand by displaying appointment availability in near real-time, so users can factor in both clinical expertise and availability when selecting providers.
  • Improve operational efficiency by both offering direct self-scheduling to consumers, thereby reducing call volumes, and streamlining manual scheduling workflows for staff (when implemented with ProviderMatch for Access Centers).

ProviderMatch DirectBook includes the following key features to create a simple online scheduling experience:

  • Appointment inventory and direct scheduling into athenaNet
  • Direct integration with athenaNet APIs
  • Simple workflow to capture patient demographics and appointment purpose at the time of booking
  • Ability to offer online booking for both in-person and virtual appointment types
  • Advanced sorting and filtering options to enable consumers to view providers based on availability and/or whether they offer online booking
  • Appointment booking insights available within ProviderMatch Analytics

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.