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Patient Communications


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101-250 Practices are currently using this product across the following Specialties
  • Family Practice
  • Multi Specialty
  • Internal Medicine
  • Pain Management Specialist
  • Obstetrics/Gynecology
  • Pediatrics
  • Orthopedic Surgery
  • Direct Primary Care
  • General Surgery
  • Ophthalmology
  • Cardiology
  • Allergy/Immunology
  • Behavioral Health
  • Neurology
  • Urgent Care
  • Podiatry
  • Pulmonology
  • Dermatology
  • Psychiatry
  • Endocrinology
  • Sleep Medicine Specialist
  • Otolaryngology
  • Infectious Disease
  • Urology
  • FQHC
  • Physical Medicine/Rehab
  • Ambulatory Surgery Center
  • Radiology


Capabilities: Patient Communications, Telehealth, Scheduling

Klara’s end-to-end patient engagement platform enables medical teams to easily communicate with patients, provide virtual care, collaborate as a team, and automate many front-desk tasks. Thousands of healthcare teams across more than 40 specialties use Klara to make their workflows more efficient, deliver an exceptional patient experience across the entire care journey, and grow their patient volume.

Reduce unnecessary phone calls

  • Secure Messaging: Communicate with patients about prescriptions, lab results, appointment follow-ups, and more via HIPAA-compliant messaging—a familiar method that patients will actually use and appreciate.
  • Messaging Works Seamlessly with athenahealth: Patient contact information automatically syncs from athenaNet or athenaCollector to Klara. Push messages, transcribed voicemails, images, and other files from Klara directly into the patient’s chart in athenaNet.
  • Website Messenger: Turn your website visitors into new patients 7 days a week, 24 hours a day.
  • Easy-to-use Interface: No app downloads, usernames, or passwords required for patients—ever. 85% patient adoption.
  • Textable Number: Provide patients with a textable number where they can easily send questions and concerns. No phone, no frustration.
  • Voicemail Transcription: Read minute-long voicemails in seconds and get back to patients faster via secure message. No more call-backs. Press 1-to-text: Integrates with your phone system so patients who call can “press 1” to start texting with your practice.

Digitize staff workflows

  • Online Forms: Collect information in a way that’s convenient for patients and streamlined for your organization. Requests are delivered by text to ensure patients actually see the message.
  • Telemedicine: Provide your patients with excellent care no matter where they are through video visits complete with virtual waiting room, screen sharing, high-quality photo sharing and more.
  • Centralized Communication: All communication with the patient—from clinical evaluations to automated outreach—is available in a single patient thread. Respond to texts, voicemails, and website messages in one central place.
  • Auto-Triage Patient Communication: Route incoming requests to individuals or teams to make certain the right person responds.
  • Internal Communication: Internal staff comments right within the patient’s thread streamline communication to ensure nothing slips through the cracks.
  • Care Coordination: Communicate with external providers and pharmacies who are involved in the patient’s care to streamline document transfers and discussion needed for prior authorizations, referrals, and consults.
  • Scheduling Requests: Cut down on the back-and-forth by sending patients a scheduling request to conveniently book an appointment slot right from their phones based on real-time availability pulled from athenaCollector. Appointments are booked directly in athenaCollector.
  • Work in athenahealth Side-by-Side: View the patient’s chart in athenaNet or the calendar in athenaCollector while simultaneously messaging or holding a video visit with the patient in Klara—all in one window.

Automate patient outreach

  • Feedback & Reviews: Keep patients satisfied by automatically asking them for feedback after an appointment. Drive patients to write reviews on the sites that matter most to your success.
  • Klara Assistant: Automate routine patient outreach to patients before and after their appointments, including customizable appointment reminders, intake, pre-visit instructions, video visit links, post-visit follow-up, and more.
  • Insurance Write-back: Automate messages asking patients to take and send pictures of their insurance card. Easily export images directly to athenaNet’s patient Quickview.
  • No-show Rescheduling: Get patient no-shows back on the calendar with an automated message and request to reschedule right from their phones based on real-time availability pulled from athenaCollector.

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.