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The problem: Studies show that 96% of patient complaints and negative reviews are about poor patient experience, with poor communication being the main driver (only 4% of complaints are related to actual care). Busy telephone lines, constant phone tag, and waiting on hold can frustrate patients and lead to a negative experience, or even patient attrition. And these can be some of the most costly inefficiencies that affect your practice. Your staff wastes hours per day on unnecessary phone calls or phone tag - and ends up spending less time on patient care. Poor communication is a lose-lose for your practice.
Klara solves that for you: Our HIPAA compliant messaging platform makes it easy for your staff to communicate with patients and with each other. It automates day-to-day tasks like follow-ups and reminders. So your staff can spend less time on phone tag and more time on patient care. We help you give your patients the exceptional experience they deserve, so they want to come back again. Great patient communication is a win-win for your staff and your patients - and your practice will thrive as a result.
How: Klara’s comprehensive communication platform centralizes all your communication in one place and makes it easy for everyone to use. Klara is the simple solution that providers can trust for:
Two-Way Messaging That Just Works
Smart Automation & Patient Follow-up
eForms & Insurance Card Upload
And of Course: Seamless Integration with Athena