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Patient Communications


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30+ practices use this product.

Healthcare providers across more than 40 specialties use Klara’s holistic telemedicine platform to provide care to their patients via secure messaging and video visits, no matter where they are. Practice staff save hours per day communicating with patients about prescriptions, lab results, scheduling, and more by text — a familiar and convenient method that patients actually use and appreciate. All communication with a patient—from treatment recommendations to automated routine outreach— is automatically recorded in a single conversation.

Holistic Telemedicine Solution Built for Private Practices

  • Provide your patients with excellent care no matter where they are through secure messaging and video visits
  • Hold group calls with multiple providers and guardians
  • Easy-to-use interface with no logins, apps, or portals required for patients

Provide an Excellent Patient Experience & Grow Your Practice

  • Communicate with patients about prescriptions, lab results, appointment follow-ups, and more via text — a familiar method that patients will actually use and appreciate
  • Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant.
  • All communications — from clinical evaluations to automated engagement — are available in a single thread that patients can easily access from their phone
  • Gets patient no-shows back on the calendar with an automated message and request to reschedule right from their phones.
  • Cut down on the back-and-forth by sending patients a scheduling request to conveniently book an appointment slot right from their phones based on real-time availability from athenahealth.
  • Turn your website visitors into new patients 7 days a week, 24 hours a day with Klara’s website messenger.
  • Keep patients satisfied by automatically asking them for feedback after an appointment. Drive patients to write reviews on the sites that matter most to your success.
  • Automated off-hour replies let patients know when they can expect an answer.
  • Give patients the convenience of completing and signing any form, paperlessly.

Streamline Communication With Your Entire Care Team

  • Team inboxes and assignment logic ensure messages are routed to the right team member.
  • Internal staff comments right within the patient’s thread streamline communication to ensure nothing slips through the cracks.
  • Collaborate as a team on patient care — even with other providers, labs, and pharmacies.
  • Klara goes where you go: our mobile app allows you to communicate with patients, in or out of the office.
  • Detailed analytics about staff and patient usage help you keep your team accountable and fix any communication gaps.

Boost Efficiency

  • Automate routine patient outreach to patients before and after their appointments including pre-visit instructions, post-visit follow-up, and more.
  • Confirm insurance eligibility before appointments by automating outreach asking patients to take and send a picture of their ID card. Easily export to athenaNet’s patient Quickview.
  • Push messages, transcribed voicemails, images, and other files into the patient’s chart in athenaNet.
  • Quickly and consistently respond to common questions with customizable templates.
  • Read minute-long voicemails in seconds via Klara’s voicemail transcription.
  • Automatically text patients when they leave voicemails to eliminate unnecessary call-backs and phone tag.
  • Let your phone greeting prompt patients who call in to start texting instead.
  • Check read receipts so you know when patients have read your texts (and automatically follow-up with reminders when they don’t).
  • Automatically keep patient information up-to-date, eliminate dual entry between systems.

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.