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PracticePulse & ReviewIQ by Expert Reputation

PracticePulse & ReviewIQ by Expert Reputation

Patient Surveys

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11-25 Practices are currently using this product across the following Specialties
  • Family Practice
  • Pain Management Specialist
  • Multi Specialty
  • Pediatrics
  • Podiatry
  • Gastroenterology
  • Obstetrics/Gynecology
  • Orthopedic Surgery

About

Capabilities: Patient Surveys, Marketing & Patient Acquisition

ReviewIQ

ReviewIQ is a comprehensive healthcare platform for online review generation. Using our Direct Link technology, individual healthcare professionals, as well as large practices, are able to instantly collect patient reviews via text or email and boost their online rating. Positive experiences are utilized to propel online presence through review generation, across sites such as Google™, Facebook™, Healthgrades, and many more. On the other hand, negative reviews trigger an alert so you can engage in the conversation immediately, giving you have a chance to rectify the situation and secure your online reputation. ReviewIQ allows you to build online reputation while simultaneously improve patient retention rates.

Our patient engagement technology sends invites via email and text to ensure you can reach the customer using their preferred medium. By combining online reputation with patient engagement, you are able to simultaneously improve your retention rates and expand your prospective patient reach.

• Online review generation: ReviewIQ provides the fastest growth of online ratings, by enabling patients to easily navigate online to leave reviews on the sites that matter most to your practice with our Direct Link Technology. Our clients on average see a 48% increase in online reviews in just one month! Some see up to 367% increase in reviews.

In addition to our functionalities, facilities are also provided with the following:

  • Weekly reports
  • New review alerts
  • Highlighted review widget
  • Performance breakdown

PracticePulse

PracticePulse is the leading healthcare platform for the collection of patient feedback and online review generation. Our text-message-based platform enables healthcare facilities - across a wide spectrum of sectors - to instantly collect patient feedback and utilize both positive and negative outcomes to their advantage. Positive experiences are utilized to propel online presence through review generation, across sites such as Google™, Facebook™, and many more; negative experiences – on the other hand - are filtered and addressed by enabling patients to engage and send complaints through text-message. PracticePulse allows you to build an online reputation while simultaneously improving patient retention rates.

Instant feedback collection: We’ve removed the barriers associated with patient surveying. Our 1 to 5 scoring system - with an average response rate of 45% - enables patients to easily engage with our platform all via text message, allowing you to easily collect patient feedback.

Identification of negative feedback: Negative occurrences are inevitable, so we wanted to ensure that these experiences are captured and addressed to improve quality of care and patient retention rates. Patients who have a poor experience can easily engage and send their complaints all through text-message; in addition, 1 in 2 patients that have a poor experience and engage with PracticePulse will also follow up with their complaints after responding with a negative review internally. This prevents negative reviews before they translate online.

By utilizing recently visited patient data, PracticePulse automates invitations to patients to engage with a rating response associated with their visit, all through our SMS-based patient satisfaction survey. After collecting this patient feedback, PracticePulse’s engagement engine categorizes patients into two pools: positive and negative experiences. Patients will automatically be prompted to leave reviews online on your preferred review site – sending reviews where they matter the most!

In addition to our functionalities, facilities are also provided with the following:

  • Facility and physician performance ratings
  • Text and email performance
  • Negative feedback alerts

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