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Epic River Patient Lending

Epic River Patient Lending



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1 - 10 practices use this product.

Epic River Patient Lending connects healthcare providers with financial institutions to offer patients low-interest loans for their medical debt. Our unique solution accelerates cash flow, reduces administrative burden, and virtually eliminates nonpayment risk for providers – all while offering patients a way to seamlessly pay off debt and build their individual credit scores. - 100% payment of patient charges – at no cost to the provider beyond initial setup - 100% patient approval rate – regardless of credit - Average of 5-6 days reduction in AR days - 20% improvement in collection rate success - 5 star rating on athenahealth Marketplace

The partnership between Epic River Patient Lending and athenahealth streamlines both billing staff communication with the patient and the loan setup process. With Epic River, you’ll be able to offload payment collections to your financial institution partner, who will bill the patient on a monthly basis and, if necessary, leverage industry best practices to recover any outstanding debt. Your days of risking your business to serve your patients are over.

Outsourced A/R in Five Easy Steps

  • Contact Us – Click the purple ‘Get Started Now’ button to the left of your screen to immediately get in touch with an Epic River representative.
  • Program Onboarding – Epic River will train your staff in how to best introduce the program to patients and use the patient record in athenaCollector.
  • Patient Enrollment – Your staff will be equipped to easily enroll the patient in the Epic River Patient Lending program within the patient record in athenaCollector.
  • Loan Sign-up – Your patients will fill out information for the loan within the Epic River Patient Lending portal and electronically sign the documents on any device from anywhere.
  • Loan Maintenance – Your financial institution partner will provide immediate payment for the entirety of the expense and handle all billing of the patient and payment processing for each loan moving forward.

With Epic River, providers can get back to patient care and leave the payment headaches to the loan servicers.

“Since transitioning our internal payment plans to Epic River, we have lowered our DAR by 8-10 days.” – Ann Wyatt, AR Specialist, Telluride Regional Medical Center

“Epic River is the single most quantifiable way to reduce AR days.” – Shelly Cassidy, Director of Business Services, Mary Lanning Healthcare

“Phenomenal. This is one of the best revenue tools we have implemented. The Patient Account staff considers Epic River Patient Lending one of the top improvements in the last 5 years.” – Bernie Hergott, Director of Patient Financial Services, Columbus Community Hospital

The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.