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The Dedicated IT Service Desk is an entire suite of services, people, processes, and systems that provides companies with industry-focused, professional IT support and management. When you subscribe to the Dedicated IT Service Desk, you gain access a team of trained IT support specialists, IT advisors, and account managers. To get started, customers start with a 120-day onboarding process that sets them up for IT success. Then, we launch support! Before you know it, Service Desk will be integrated into your staff’s daily lives.
Dedicated IT Service Desk customers receive the Service Desk Essentials package in addition to the Managed Security Essentials package. This is an incredible baseline that delivers great IT support, IT management, and enhances your security posture. Plus, this combination of IT services has proven to be what businesses need for proactive and reactive IT management. All other Dedicated IT services can be added to Service Desk to further augment and customize your IT strategy.