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DASHconnect  by Radix Health

DASHconnect by Radix Health

Patient Communications

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Radix Health is a leading provider of patient access and engagement solutions to offer medical practices and hospital groups nationwide the opportunity to enhance provider search, scheduling, and patient engagement capabilities.

Radix’s DASH software leverages integration with athenahealth to provide a digital front door solution to provider groups. The platform’s advanced rules engine, predictive capabilities, and multi-channel messaging optimizes scheduling, improves patient access, and enables provider groups to deliver a more modern consumer experience.

DASHconnect is a targeted and actionable patient relationship management platform that leverages multiple modalities (text, email, and voice) to help organizations using athenahealth:

  • Automate and personalize patient communication
  • Rules-driven communication based on appointment type, history, provider, location, etc.
  • Enable improved engagement at every touchpoint throughout the patient journey
  • Provide on-demand, multichannel messaging capabilities
  • Reduce call volumes
  • Address gaps in reputation management
  • Minimize no-shows

Success metrics recognized by practices using DASHconnect include:

  • A gastro practice with 23 providers across six locations saw a 67% average reduction in no-shows and saw a $33,000 cost savings annually.
  • A top ortho practice with ~100 physicians and 75 mid-levels saw a 4% increase in utilization and 3% increase in positive online reviews.

If you’re looking to address additional steps in the patient journey outside of scheduling and self-scheduling, you can also check out the other products in the DASH by Radix Health software suite available in the athenahealth marketplace:

DASHcentral - A rules-based solution for medical groups, practices, and hospital groups to reduce delays in care, maximize provider utilization, and ensure the right match between patient and provider. This software helps you decrease hold times, optimize scheduling, and integrate with your existing phone system.

DASHself - Enables self-scheduling with a robust rules engine that increases accuracy, guides patients toward the right provider and location, automated insurance verification, increases capacity utilization, helps improve payer mix to get paid more quickly, and reduces call volume as well as delays in care.

DASHin - Mobile-first solution that allows provider groups to minimize time and resources spent on check-ins for staff, providers, and patients. Additionally, co-pays and outstanding balances can be collected prior to service, increasing collections and minimizing bad-debt or write-offs. Mobile solutions without hardware, customizable forms, and virtual waiting rooms address customer experience, improve efficiency, minimize expense, and reduce wait times.


The information contained on the Marketplace website is provided by third party MDP Partners related to their services provided through the MDP program. athenahealth does not review the information provided on the Marketplace, and is not responsible for the accuracy of any content provided on the Marketplace.