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Relatient, formerly Radix Health is a leading provider of patient access and engagement solutions to offer medical practices and hospital groups nationwide the opportunity to enhance provider search, scheduling, and patient engagement capabilities.
Relatient’s DASH software leverages integration with athenahealth to provide a digital front door solution to provider groups. The platform’s advanced rules engine, predictive capabilities, and multi-channel messaging optimizes scheduling, improves patient access, and enables provider groups to deliver a more modern consumer experience.
DASHcentral is a rules-based scheduling solution that complements athenaOne to help organizations accomplish the following:
• Reduce delays in care
• Increase schedule density
• Maximize provider utilization
• Reduce scheduling errors
• Coordinate care for sequential appointments or those requiring multiple resources
• Decrease hold and handle times
DASHself enables practices to offer patients the ability to self-schedule with a robust rules engine that:
• Increases accuracy
• Guides patients toward the right provider and location
• Automates insurance verification
• Increases capacity utilization
• Reduces call volume as well as delays in care
Success metrics recognized by practices using DASHcentral and DASHself include:
• A top ortho practice with ~100 physicians and 75 mid-levels saw a 4% increase in utilization and 3% increase in positive online reviews.
• A large GI practice with 100+ physicians practicing in 40 locations saw a 30% reduction in call handling time, 2.7% increase in completed appointments, 99% scheduling accuracy, and over $2 million net return.
• One prominent gastro clinic with 60+ board-certified gastrointestinal physicians offering specialized care to more than 100,000 patients each year saw a 2-week reduction in third next available, and 28% of appointments scheduled outside of business hours.
Here’s what some of our clients are saying about using DASHcentral and DASHself: “Relatient tailored the solution to meet our needs. Through their partnership we've been able to transform our scheduling operations.” - Jeff Goldberg, COO, Resurgens Orthopaedics “We're all about the customer experience and making sure that's a personal interaction. We do watch times and we do watch productivity, and [DASH] lets us do that, which is helpful. So, again, it's a...benefit to the system behind these other things we've been talking about that are central and transformative. But it's an important benefit.” - Kimble Jenkins, CEO, OrthoSouth
To address additional steps in the patient journey, check out the other products in the DASH by Relatient software suite available in the marketplace:
DASHconnect - Targeted and actionable patient relationship management platform that automates and personalizes communication. It enables improved engagement at every touchpoint throughout the patient journey with on-demand, multichannel messaging that also reduces call volumes, allows you to address gaps in reputation management, and helps to minimize no-shows.
DASHin - Mobile-first solution that allows provider groups to minimize time and resources spent on check-ins for staff, providers, and patients. Additionally, co-pays and outstanding balances can be collected prior to service, increasing collections and minimizing bad-debt or write-offs. Mobile solutions without hardware, customizable forms, and virtual waiting rooms address customer experience, improve efficiency, minimize expense, and reduce wait times.