AccessOne MobilePay™ augments existing self-pay collection channels by transforming patient statement data, readily available in all practice and revenue cycle management systems, into actionable text messaging-based statements.

MobilePay removes all the hurdles for patients between receiving a statement and paying their outstanding balances. Revenue cycle teams accelerate cash flow, reduce costs to collect, and provide the consumer payment experience patients have come to expect and receive in other aspects of their lives.

Superior Patient Payment Experience: There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and makes payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the AccessOne payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months: Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

Strengthen the Call Center and Reduce Costs to Collect: By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.