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40+ practices use this product.

Clockwise.MD provides online appointment scheduling, virtual queuing, and reputation management solutions for urgent care centers, emergency rooms, primary and specialty care clinics, and more. Much like a “fast pass” at an amusement park, Clockwise.MD allows patients to skip the wait, helping to boost patient satisfaction and help improve patient retention.

Clockwise.MD drives new patient volume by converting web visitors into patients, and sets you apart from your competitors by offering an enhanced level of customer service. Empower your patients to choose a visit time, let them control their wait experience, and keep them up-to-date and informed about waits and delays — all on any web-enabled device.

Features include:

  • Online Sign-in. Place an embedded widget on your website so that patients can choose a visit time.
  • Proactive Communication. Automate communications with patients via text, email, and voice. Stay ahead of customer service issues.
  • Lobby Waiting Experience. Provide transparency for walk-in and self-scheduled patients using a self-check-in tablet and a TV broadcasting current wait times and queue order.
  • Staff Tracking Board. Identify at-risk patients before expectations go unmet.
  • Data Analytics. Analyze wait times, throughput, staff effectiveness, and satisfaction.

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