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Cedar Pay makes it easier for patients to navigate the healthcare financial journey and resolve bills by enabling exceptional, personalized experiences. With Cedar Pay, providers can increase patient collections and ease administrative burdens without compromising patient relationships.
At the core of Cedar Pay is a personalization engine that’s powered by insights from interactions with over 10 million patients. Through focused consumer testing, constant optimization and machine learning, Cedar Pay delivers the right communications and interventions at the right moments along the patient journey to drive action.
Cedar Pay enables healthcare providers to:
Engage patients in a digital-first, frictionless bill pay experience: Designed to drive adoption of self-service tools, Cedar Pay provides omnichannel outreach via text, email and paper; rapid, secure guest checkout; easy-to-understand statements consolidated across care entities; and supporting features for bill resolution including self-enroll payment plans, insurance capture, denials notifications and more.
Optimize patient interactions across digital and offline touchpoints: Leveraging a deep integration with athenahealth and insights from de-identified data on tens of millions of patient financial encounters, Cedar Pay determines the right engagement approach—whether that’s message, timing and/or method of communication—to drive increased patient collections and satisfaction.
Boost operational efficiency in the business office: Increased patient self-service means staff have more capacity to support patients.
Plus, Cedar Pay’s staff-facing tools can be integrated with athenahealth via single sign-on, which allows reps to seamlessly support patients and securely collect payments. Providers using Cedar Pay typically see a 30 percent lift in patient collections and 88 percent patient satisfaction, with 100 percent of clients citing they would purchase again according to the 2020 KLAS Patient Financial Experience report.